Privacy Policy

This Privacy Notice (hereinafter the “Notice”) sets out the terms and

conditions under which FARANDA HOTELS 1 will carry out the collection and the

processing of your personal data, for the following purposes:

1. Generate hotel and air reservations, as well as modifications, cancellations and

changes and associated refunds;

2. To comply with obligations undertaken by the company to its clients by

time to purchase our services and products and, in particular, to manage

regarding your hotel registration and care during your stay (including attention

in nursing);

3. Send information about changes to the conditions of services and products

offered by the company;

4. To provide personal safety.

5. Send information about offers related to services and products that

offered by the company and its related companies;

6. Capturing personal information through electronic means, such as pages

websites and social media portals, for the purpose of sending advertising to the customer about

services of the Company and third parties related to the same sector.

7. Sharing personal data with third parties in the hotel sector, in order to

send advertising for their services to the customer.

8. Manage payments, reservations, cancellations and other activities associated with

use of the benefits offered by society;

9. Allow owners to participate in marketing activities and

promotional (including participation in contests, raffles and sweepstakes), and the

carrying them out on social networks.

10. Facilitate the design and implementation of loyalty programs;

11. Evaluate the quality of the service, carry out market studies on habits of

consumption and statistical analysis for internal uses;

12. Carry out internal or external auditing processes specific to the activity

commercial that the company develops;

13. Manage goods and services provided by third parties for the proper development of

the company's commercial activity, for example, air transport companies

1 In this document, “FARANDA HOTELS” means:

1. The company “GHS GLOBAL HOSPITALITY SERVICES S.A.S.”, identified with NIT 900657316-7, headquartered in Cartagena, Colombia.

2. Other companies that operate the FARANDA HOTELS brand (Grupo Hotelero Mar y Sol S.A.S., Casa La Factoria S.A.S., Colhotels.com,

Club House Bogota S.A.S., Club House Bogota S.A.S., Casa de la Mantilla S.A.S., YASS Investments, El Dorado Investment Branch

Foreign, Bantu Hotel S.A.S., Operated Hotelero Cali S.A.S., Casa Don Luis Hotel S.A.S., Casa Canabal Hotel Boutique S.A.S., Casinos and

Caribe S.A.S. Services, Hotel Puerta de Sol S.A.S., Hotel Boutique El Marques S.A.S., Hotelera El Panamá S.A., Investments

Fernández Espina Hermanos S.A., Grupo Caribe S.A., Los Guayacanes S.A. Hotel Complex, Hotel Imperial Lagoon SA de CV,

Operadora Celuisma Internacional SA de CV and those created after the publication of this Policy)

3. The hotels operated under the FARANDA HOTELS brand around the world (Hotel Caribe, Hotel Casa La Factoria, Hotel Faranda Collection

Barranquilla, Hotel Faranda Collection Bogota, Hotel Faranda Belvedere, Hotel Casa la Matilla, Hotel Faranda Collection Medellin, Hotel

Aloft, Faranda, Hotel Bantu, Hotel Faranda Collection Cali, Hotel Casa Don Luis, Hotel Casa Canabal, Hotel Bolivar Cucuta, Hotel Puerta del

Sun, Hotel El Marques, Hotel El Panama by Faranda Grand, Hotel Faranda Express Soloy & Casino, Hotel Faranda Babito — Chiriqui, Hotel

Faranda Guayacanes — Chitré, Hotel Faranda Dos Playas Cancun, Hotel Faranda Imperial Laguna Cancun, Hotel Faranda Express Door

del Sol Porlamar, Hotel Faranda Express Puerta del Sol Playa El Agua, Hotel Faranda Express Puerta del Sol, Hotel Faranda Collection

Barranquilla, Hotel Faranda Collection Cali, Hotel Faranda Collection Bogota, Hotel Faranda Express Belvedere, Hotel La Mantilla, Hotel

Faranda Express Pathos Gijon, Faranda Express Marsol Candas, Hotel Faranda Rías Altas, Hotel Faranda Alisas Santander, Faranda Los

Tilos, Hotel Faranda Dos Playas Cancun, Faranda Maya Caribbean, Hotel Faranda Imperial Laguna Cancun, Hotel Faranda Express

Torrelavega, Hotel Faranda Las Lomas, Hotel City of Ponferrada, Hotel Faranda Express Puerta del Sol Playa El Agua). This list of

hotels are updated regularly and can be viewed on the following website: www.farandahotels.com

The hotel that operates the FARANDA HOTELS brand may not be owned by the company “GHS GLOBAL HOSPITALITY SERVICES S.A.S.”. La

Most of the hotels operated under the FARANDA HOTELS brand operate independently or through the operator “GHS GLOBAL”

HOSPITALITY SERVICES S.A.S.”. For this reason, when a natural person has contact with FARANDA HOTELS, they are in their capacity as

responsible for the treatment, undertakes to process personal data in accordance with current law. In other words, every member of FARANDA HOTELS

acts as a data controller and pursues its own purposes.

and terrestrial, information hosting service providers, partners

international partners, among others;

14. Allow companies linked to the company, with which you have celebrated

contracts that include provisions to ensure security and adequate

processing of the personal data processed, contact the owner for the purpose

to offer you goods or services of interest to you;

15. Control access to the Company's facilities and establish measures of

security, including the establishment of video-monitored areas;

16. Respond to inquiries, requests, complaints and claims that are made by

the Owners and to supervisory bodies and other authorities that, by virtue of the law

applicable they must receive the Personal Data;

17. Transfer and/or transmit the information collected on behalf of your companies

related in Colombia and abroad, and to managers and/or managers

nationals and foreigners, to third parties, when this is necessary for development

of its operations (portfolio collection and administrative collections, treasury,

accounting, marketing, sending promotions, and others);

18. Use the different services corresponding to websites, including downloads

of contents and formats;

19. Record your personal data in the company's information systems and in

its commercial and operational databases;

20. Use private and semi-private data for the purposes mentioned here.

Sensitive data will be used for video surveillance and security.

21. Any other activity of a nature similar to those described above that

are necessary to develop the Company's corporate purpose.

As the owner of your personal data, you have the right to:

(i) Free access to the data provided that has been the subject of

treatment.

(ii) Know, update and rectify your information in the face of partial, inaccurate data,

incomplete, fractional, misleading, or those whose treatment is

prohibited or has not been authorized.

(iii) Request proof of the authorization granted.

(iv) File complaints with local authorities for violations of the provisions of the

current regulations.

(v) Revoke the authorization and/or request the deletion of the data, provided that there is no

legal or contractual duty that prevents them from being eliminated.

(vi) Refrain from answering questions about sensitive data. It will have character

Optional answers that relate to sensitive data or to girls' data

and children and teenagers.

MECHANISMS FOR KNOWING THE TREATMENT POLICY

The Data Controller can access our Information Processing Policy, which can be found

published in electronic media on www.farandahotels.com

‍