Data Processing Policy

TARGETS

Establish the guidelines, terms and conditions to be complied with by the future guest and/or client for the accommodation of pets in the hotel facilities, taking into account the applicable legal provisions.

SCOPE

  • Guest-facing: Allows you to offer guests a pleasant and hassle-free experience when traveling with their pets. It recognizes pets as members of the family and provides a clear set of guidelines to ensure a comfortable and safe stay. Guests can feel confident that their pets will be welcomed and cared for, with the peace of mind of knowing that clear rules are in place to maintain the hygiene, safety and well-being of all hotel occupants.  
  • Operational: ensures efficient and orderly management of pet boarding, minimizing possible inconveniences and damages. Established procedures, such as the verification of health records, the use of specific rooms, and coexistence rules, allow hotel staff to maintain high standards of cleanliness and safety. This includes coordination between different departments, such as the front desk, housekeeping staff, and management, to ensure uniform implementation of the policy. In addition, the policy provides clear guidelines for resolving problems, such as handling unattended or inappropriately behaved pets, which facilitates a smoother and more organized operation.
‍EXCEPTION TO THE PET FRIENDLY POLICY
  • Scope: This policy does not apply to Faranda Boutique hotels, except in the case of emotional companion pets weighing less than 10 kilograms.
  • Requirements: Application to stay with an emotional companion pet must be made at the time of booking, presenting the appropriate certificate and obtaining approval from the hotel manager.
PET BOARDING POLICY
A. GENERAL CONDITIONS

Faranda Hotels & Resorts pet-friendly properties welcome your canine, recognizing it as a member of your family and understanding the importance of having it present on this trip. To do so, it is essential to comply with the following points:

1. The accommodation of pets in the facilities of the different properties of Faranda Hotels & Resorts will be subject to a previous request.

2. The reservation request can be made quickly and conveniently through our website or by contacting directly with the hotel office where you want to make your reservation; it should be noted that not all Faranda Hotels allow pets.

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3. Faranda Hotels & Resorts properties allow one pet with a maximum weight up to 12kg or two (2) pets per room that do not exceed 12kg, in compliance with current legal regulations. Guide dogs, emotional support dogs or medical alert dogs are excepted and must present the pertinent documentation.

4. In order to ensure the safety and welfare of all guests and their pets, some canine pets considered as potentially dangerous by government regulations in force in countries such as Colombia, Spain, Panama, Costa Rica, Dominican Republic and Mexico will not be admitted. Among them we have the following breeds: American Staffordshire Terrier, Bullmastiff, Doberman, Dogo Argentino, Dogo de Bordeaux, Fila Brasileiro, Neapolitan Mastiff, Pit Bull Terrier, American Pit Bull Terrier, De presa canario, Rottweiler, Staffordshire Terrier, Japanese Tosa, among others.

5. The value of the lodging per night, per pet is non-refundable and the rate varies depending on the type of property.

6. All pets must comply with the sanitary regulations required by law, be free of parasites, not have any disease at the time of admission; in addition, you must have a current vaccination card which must be presented at the time of registration and / or when required. If you have pet insurance, please present it at the time of registration.

7. Pets must have their respective identification on the collar (name and telephone number), in case of loss in the facilities where they are housed.

8. All pets that will be brought into the room by the guest must have their respective hotel registration; likewise, the guest is obliged to pay the nightly rate corresponding to the lodging of the pet.

Faranda Hotels & Resorts properties have arranged for rooms located on the 1st and 2nd floors to accommodate guests accompanied by their pets. It does not apply to rooms on any other floor.

10. The owner or guest must cover the damages that the pet may cause in the room or its respective service elements, in the hotel facilities, furniture or to third parties during their stay; likewise, must assume the cost of deep cleaning, disinfection and deodorization of the room, which has a cost of $ 80,000 pesos m/cte, each time its execution is necessary. If the room requires fumigation due to pest infestation, an additional fee of $250,000 pesos m/cte will be applied on top of the cleaning fee. The hotel is authorized to charge the respective credit card for the respective value of the damages caused.

11. During the lodging of the pet, the cleaning of the room will be carried out as long as the pet is not inside the room, when the guest is with his pet inside the room and can monitor it or when the pet is in a transport box.

12. The furniture of the room (beds, chairs, sofas, pillows, trunks, among others) and linen in general, may not be used by the pet. Otherwise, the guest must assume the payment for cleaning charges or damages in general.

14. When moving the pet through corridors, gardens, elevators and/or stairs, the pet must be held on a leash, in arms or in a transport box. Pets are not allowed to enter or circulate in restaurants, swimming pools, wet areas, spa, gymnasium, bathrooms and event rooms.

15. For any reason, the use of plates, glasses or other utensils of the establishment for the use or care of the pet is not allowed.

16. At the time of turning in the room to check out, you must contact the front desk and request an inspection of the condition of the room before leaving the hotel.

17. The hotel may terminate the lodging contract and proceed to demand the removal of the pet from the hotel facilities when the pet represents a risk to other guests, visitors, users or staff; likewise, when it has unacceptable behavior by biting, excessive noise, bad odor, by doing their needs in the hotel facilities or for failure to comply with any rule.

18. Owners of pets and/or guide dogs, assistance or emotional support dogs and medical alert dogs are solely responsible for any damage their pet causes on the hotel premises, to its guests or clients. Consequently, the client releases the HOTEL from all responsibility for any damage or loss that may be caused to third parties and agrees to hold the HOTEL harmless from any claim or litigation, judicial or extrajudicial action of any kind, which is or may be filed against the HOTEL for any damage or injury that may be suffered or caused to third parties due to the ownership of pets and/or assistance, guide, service or emotional support dogs inside the hotel.

B. RULES OF COEXISTENCE WITH PETS
  • A well-behaved pet is a good travel companion, and even if you fully trust your pet, keep in mind that you are changing your environment and the pet may react unpredictably. Accepting to stay with your pet in Faranda Hotels & Resorts, entails to comply with the coexistence rules established for the accommodation and/or stay of your pet in the facilities.
    1. If your pet has the habit of climbing on the sofa, bed, among others, we ask that you protect our furniture with a sheet or other article of your property; likewise, if you wish to dry or clean your pet's paws after a walk, do not use the hotel towels.
    1. Do not allow your pet and/or guide dog, assistance dog, service guide or emotional support pet to relieve itself inside the room, public areas or gardens of the hotel. The guest or pet owner is solely responsible for cleaning up and/or picking up pet waste in the hotel facilities and surroundings; as well as for its proper disposal. If the guest does not pick up the pet's waste and dispose of it properly, the hotel may charge additional fees for this task (See Section A General Conditions, numeral 10).
    1. During your stay you must make use of the door hanger or notice for your door where you require the grooming service in the room, which you will find behind the handle of the front door. For the execution of the service it is essential that the pet is not in the room; otherwise, it must be with the guest or in the crate or carrier.
    1. Do not use the elevators (where applicable) with your pet unleashed, it must be loaded, with the collar on and tied to the leash and/or muzzled in the cases indicated by law.
    1. Pets should not be left unattended and should always be under adult supervision. If you have a plan outside the hotel that does not include your pet, find a daycare center and/or contact the front desk, concierge or customer service in advance for assistance. In any case, you must place the sign or pendant with "PLEASE DO NOT DISTURB ” if your pet is inside the room; in this way, the hotel staff will understand that there is a pet inside the room and will not enter if you are not present. (See Section D Additional Information, Item 2 Daycare)
    1. Any type of unacceptable behavior, such as: excessive noise due to barking, evidence of illness or urination and/or defecation in public areas, will be just cause for the hotel to proceed to request the removal of the pet from its facilities. The guest or pet owner is responsible for all expenses related to the removal (transportation and daycare).

NOTE: You must fully comply with each of the points described in the policy and rules of coexistence present in this document; which are applicable in Faranda hotels where pets are allowed.  ‍

C. RECOMMENDATIONS
    1. Bring blanket, towel and/or bedding for your pet to sleep in the room. Their scent will soothe you in the strange environment.
    1. Food, water and containers. You may not always find the food you like when you travel.
    1. Bag for waste collection.
    1. For your peace of mind and safety, it is recommended that your pet has an identification tag with your cell phone number or a microchip.
D. ADDITIONAL INFORMATION
1. VETERINARY CLINICS (24 HOURS)
  • Information is provided according to the location of Faranda Hotels & Resorts properties.
    • Barranquilla ‍
  • CLINICA VETERINARIA LA 38 Cra 38 # 74-232, Cel. 3016888271 ‍
  • CLINICA VETERINARIA EL COUNTRY Cra 60 # 79-120 Riomar.  Tel. 605 3559057 ‍
  • CLINICA VETERINARIA DON PERRO Nte Centro Histórico, Cra 43b # 82-170, Cel. 3004639908. ‍
  • SHARPEY CLINICA VETERINARIA Nte Centro Histórico, Cra 38 # 69-128, Tel. 605 3586964‍
  • CLINICA VETERINARIA VIDA ANIMAL S.A.S Nte Centro Histórico, Cra 45b # 94-46, 3014415506 ‍
  • UNIMED VETERINARIA 24 HORAS, Nte Centro Histórico, Cra 44 # 80-194, 3162435796 ‍
  • MIS MASCOTAS CLINICA VETERINARIA, Nte Centro Histórico, Cra 46 # 87-27, 605 3780035. ‍
  • DOGTOR CAT, Nte Centro Histórico, Cra 47 # 82-170, 605 3736852. ‍
  • Cali ‍
  • CENTRO DE MEDICINA ANIMAL Cra. 68 #11 B 07, Cel. 3166199296. ‍
  • ANIMAL LOVER Av. 3 Nte. #40-140 Local 1. Cel. 3175762886. ‍
  • CLINICA VETERINARIA SAN BERNARDO. Av. 4 Oe. # 6-159, Normandia Sebastían de Belalcazar, 602 8926090 ‍
  • TOTAL VET Calle 9 # 38-54 Eucarístico, 3217858200.
  • ‍CLINICA VETERINARIA MR DOG, Cra. 29 # 27-44, El recuerdo. Cel. 3176720173.
    • Cartagena de Indias.
  • CANILANDIA Bocagrande, Cel. 3205312219
  • CLINICA VETERINARIA MASCOTAS Manga, Cel. 3007335890
  • THE KING TIENDA DE MASCOTAS Bocagrande, 605 6928044
  • DOCTOR GUAU Bocagrande, 3173420175
  • MASCO CLÍNICA VETERINARIA, Nuevo Bosque, Teléfono 605 6431008.
    • Cúcuta.
  • CLINICA VETERINARIA ANIMAL CENTER, Av. 0 # 5-26 Lleras, Cel. 3103438639 – Tel.607 5750276
  • LA CASONA CLINICA VETERINARIA Av. Libertadores # 3-110 Tasajero. Cel. 3212071336
  • MASCOVET Av. 1 Este # 3-08, Cel. 3082489765
  • HOSPITAL VETERINARIO DR. JUAN R. BARROSO J., Cl 2  Nte # 9 Este – 61 Brr, Quinta Oriental.
  • VETERINARIA CIMVET, Av. 18 E 21 n-37 Niza. Cel. 3112315809 ‍
  • HOSPITAL VETERINARIO SAN RAFAEL. Av. 1 # 27-50 San Rafael. Cel. 3143362127.
    • Medellín.
  • HOSPITAL INTEGRAL VET. Cl. 15 Sur #48-144, El Poblado, Medellín, El Poblado, Medellín, Antioquia. Tel. 6045060790
  • CENTRO VETERINARIO VETERLIFE. Cra. 72A #32A 55 Segundo piso, Medellín, Belén, Medellín, Antioquia. Cel. 3194306393
  • EL UNIVERSO CANINO. Cl. 17 #70-27, Medellín, Belén, Medellín, Antioquia. Tel. 6044880595 ‍
  • CANINOS Y FELINOS POBLADO S.A.S. Cra. 43B #12-157, El Poblado, Medellín, El Poblado, Medellín, Antioquia. Cel. 3016224933

2. DOG DAY CARE CENTERS

  • Se suministra la información de acuerdo con la ubicación de las propiedades de Faranda Hotels & Resorts.
    • Barranquilla
  • PRADOS CANINOS, vía a Puerto Colombia Cra 46 # 120-137. Cel. 3159282498. ‍
  • KINDERDOG VID. Las mercedes. Cel. 3158614329. ‍
  • LA GUARDERÍA DE KIRA, Cl 83 # 70-53 Riomar. Cel.3186845602. ‍
  • SOLUVET VETERINARIA, Cra. 65 # 86-297 Riomar. Cel.3022558341. ‍
  • HAPPY DOG & CAT. Sabanilla, Montecarmelo. Cel. 3012505686
    • Cali
  • LA GUARDERÍA CANINA CAMPESTRE, Carrera 9 Norte # 81-93, Santiago de Cali. Cel. 3182204934. ‍
  • FURRY PETCAMP - GUARDERÍA CANINA DAPA. 760046 Miravalle, Dapa. Cel. 3013368204. ‍
  • GAIA – Guardería y Spa para Mascotas, Cl 2 # 66 A – 14, la Cascada. Cel.3502023564. ‍
  • D.F CANES Guardería y Entrenamiento Canino, Av. 6 Oeste, Cl 7 Oe # 11. Cel.3136340171. ‍
  • HOTEL DOG HOUSE. Cl. 74 Nte # 2-76 Acopi. Cel. 3107219548
    • Cartagena de Indias ‍
  • MI PERRO MILLENIAL, Pie de la Popa Cel. 3225854627 ‍
  • ANIMAL PARK, Pontezuela. Cel. 3205424221 ‍
  • GUAU, Manga.  Tel. 605 6436149 ‍
  • LA NANA CANINA, Centro Amurallado. Cel.3106505577
    • Cúcuta
  • ESCUELA DE ADIESTRAMIENTO CANINO, Av. 10 E # 7 N – 99, Santa Lucia. Cel. 3208434322 ‍
  • CLUB DE HAPPY DOG, Cra. 1 # 6-31 Villa del Rosario. Cel. 3112213642. ‍
  • DOG HOUSE PET SHOP CUCUTA, Cel. 314 4482740
    • Medellín ‍
  • CLUB DEL CANINO, Cl. 36d Sur #23-07 Interior 102, Isla Fuerte, Envigado, Antioquia. Cel. 3052366134 ‍
  • KINDER PET. Tv. 45c #84-33, La América, Medellín, La América, Medellín, Antioquia. Cel. 604 5075300

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